Nowadays, Live Chats are fairly considered to be the primary tools for the customer support department. A long time ago, all the issues had to be tackled via phone calls; later, emails took that part. However, Live Chat has proven itself as the most practical and adequate way for communication between customers and businesses. Let’s look at some of the undeniable advantages that a Live Chat can offer comparing to other classic methods:
- Live Chat allows us to make the work or support department faster – a support agent can communicate with several clients at a time.
- Live Chat is effective because you can send links to products and lead the customer through your sales funnel.
- The communication is happening in real-time.
- Easier to deal with client emotions; it features forms for client feedback.
Still, this list is far from being complete. So let’s look at some concrete live chat advantages that you can see from the list of our reviewed products.
- LiveChat
This software is pretty multifunctional and has a very flexible architecture. LiveChat is perfectly customizable – the program features multiple skins and layouts you can experiment with. Also, you can add functional buttons if you want to enhance your chat functionality. Add links to social media,
information about the agent, and company logo if you want it to look more solid. Naturally, LiveChat can be set for a number of automated commands – it will greet the new customer, work as a pop-up window, and help manage the tickets. The price is fairly reasonable – only $16 per month (for one agent).
- Olark
Olark is one of the most multifunctional Live Chat tools on the market. One of the greatest advantages of this Live Chat program is its flexibility – it can be integrated with many other helpful tools like Mailchimp, Groove, Hubspot, etc. Also, Olark is widely known for its advanced chat features – you can set typical answers to some client questions, acquire the real-time analysis of customer behavior, add custom forms to your chat to collect information about customers, or distribute chats to the other members of the team. Besides, you can always monitor the workflow and certain conversations. Olark will cost you little more than the previous product – at least $19 per month per one agent.
- Intercom
Intercom has three basic functions – generating leads and acquiring information, client engagement, and customer support. Actually, those functions are more or less similar to those featured in Olark. Intercom is capable of gathering reliable statistics and data, redirecting messages, and sending customers to the right agents.
- Drift
Drift is a Live Chat program with a wide set of features that will help you automate your processes. Also, Drift offers highly detailed and adjustable bots, which will help you to deal with a wider auditory. And if you want some of your clients to feel special, Drift allows you to change chat settings to VIP for certain customers you want to honor in order to increase their loyalty.