For a modern business owner, customer service is very important. Business owners do not often think about the fact that the number of customers is reduced due to the failure of the support to work 24/7; besides, all questions cannot always be found in the FAQ section. A convenient solution to this problem, which would also be pretty advantageous for the customer, is a chatbot.
There are two basic types of chatbots that you can use – regular chatbots and smart chatbots. The regular ones should be adjusted by a chatbot manager or a customer service representative. All the answers to the questions are scripted, so you would need to add some effort to make sure that you don’t miss any important issues. However, simple chatbot software already features many popular variants of questions and answers that you can use as a draft. The second type of chatbot is a smart chatbot. Those use artificial intelligence to communicate with website visitors. Still, this technology is far from being perfect, and AI chatbots tend to fail to answer some of the questions from time to time.
But how does the chatbot help you to improve your business? Well, there are several things that a simple chatbot can do for your clients and your business:
Increase productivity – chatbots can collect information about clients and can answer some of the questions. They can help you facilitate work for your customer service agents.
Entertaining – AI chatbots can be cool companions sometimes. A user can get into a long conversation with chatbot and get plenty of useful tips from it. Besides, chatbot never gets tired.
Involvement – Chatbots can help you fuel the potential client’s interest and to turn him or her into a customer.
Best Free Chatbot Builders
1. Mobile Monkey
This application was built and designed especially for Facebook. So if you are serious about promoting your goods and services via this social media, we recommend considering this wonderful chatbot application. Mobile Monkey features unique functions that will allow you to connect your chatbot with your ad campaigns. Also, it shows great results as a drip marketing tool.
Mobile Monkey is one of the primary tools that are used for promotion via social media, and it’s wide automation potential allows it to convert your visitors into leads in the blink of an eye. If you want to try this chatbot, just order it for $14,25 a month.
2. TARS
TARS is a fast and easy solution to a chatbot dilemma every website owner can afford. It’s a drag-and-drop chatbot builder that can be used on your website or your landing pages. The greatest thing about TARS is that it doesn’t require any coding or any deep knowledge of chatbot architecture – it can be easily used by beginners. TARS contains more than 800 conversational templates. All the templates are segmented by a sphere, so you won’t need to look through all of them to adjust your chatbot. However, TARS is not cheap – the monthly subscription starts from $99, while for $499 you can get the most advanced version of the bot.
3. Flow XO
Flow XO is pretty much opposite to our previous chatbot on the list. This chatbot builder is known as one of the most comprehensive chatbot builders on the market. It allows you to add chatbots to multiple platforms, customize their behavior and design, and integrate them with your partner’s platforms. Apart from this, Flow XO is relatively cheap – the subscriptions start at $19 per month.